Odour Removal & Mould Remediation Specialists - Hampshire & Nationwide
Frequently Asked Questions
BioSweep UK offers professional decontamination services, odour removal, and mould remediation for homes, commercial spaces, vehicles, marine, and aviation. We also provide post-treatment air & surface sampling and reporting, suitable for insurers, landlords, and restoration companies.
Yes. BioSweep® treatments are safe, non-toxic, and eco-friendly. Our controlled process uses ozone and hydrogen peroxide to neutralise odours and suppress microbial growth. These reactive gases break down naturally and revert to oxygen, leaving no harmful residues behind. Once treatment is complete and the area is ventilated, the space is safe to reoccupy. We also assess and protect sensitive surfaces throughout the process.
Absolutely. Our treatments are safe for humans and animals. All gases are ventilated after treatment, leaving no harmful residues. Areas are safe to reoccupy once treatment is complete.
BioSweep does not provide structural repairs, waterproofing, water extraction, or permanent damp-proofing. Our services focus on microbial suppression, odour removal, and surface protection; ongoing moisture control is the responsibility of the property owner or manager.
We use standard air and surface sampling techniques, including:
Swab tests
ATP swabs
Air-O-Cell air sampling (for spores and bioaerosols)
Tedlar bag sampling (for VOCs and odorous contaminants)
All samples are analysed by an independent UKAS-accredited laboratory. Results reflect the specific sampled areas only and cannot guarantee total elimination of spores throughout the property.
Yes. We collect samples and send them to independent UKAS-accredited laboratories. BioSweep® prepares reports using this verified lab data, suitable for insurers, landlords, and restoration partners.
BioSweep provides reports based on UKAS-accredited laboratory results. Our reports include:
Laboratory-verified data for air and surface samples
Confirmation of odour suppression and mould control
Supporting documentation for insurers, landlords, and restoration companies
Phone: +44 01243 697359
Address: Unit 6C, The Wren Centre, Emsworth
Services: Decontamination services, odour removal, mould remediation
BioSweep UK provides decontamination services across Hampshire, West Sussex, East Sussex, Dorset, and Berkshire, and additionally offers coverage nationally for larger or specialised projects. If you’re unsure whether we can service your location, please get in touch here info@biosweep.co.uk or on 01243 697359 and we’ll be happy to confirm.
BioSweep® UK works closely with insurers, loss adjusters, and restoration companies to streamline remediation claims. We provide professional mould and odour sampling, comprehensive independent UKAS-accredited laboratory testing, reporting and expert technical guidance throughout the remediation process. Our services help verify the effectiveness of treatments, support accurate documentation for claims, and ensure that remediation is conducted safely and in line with industry standards. This makes the claims process smoother, faster, and more reliable for all parties involved.
Claims Help is BioSweep®’ UK support service for insurers, loss adjusters, and restoration companies. We provide expert guidance, professional sampling, and UKAS-accredited reporting to streamline mould, odour, and decontamination claims.
The Insurance Claims Help Form allows insurers, loss adjusters, or restoration professionals to submit property and claim details to BioSweep®. Using this information, we provide tailored technical guidance, arrange professional sampling, and produce reports based on independent UKAS-accredited laboratory data to support remediation and insurance claims efficiently.
BioSweep® UK supports insurance companies, loss adjusters, and restoration professionals by providing professional mould and odour treatments, sampling, and UKAS-accredited laboratory testing methods. We use the verified data from these tests to produce comprehensive reports that confirm treatment effectiveness, streamline claims, and provide reliable documentation for all parties involved.
Absolutely. We collaborate directly with insurance companies, loss adjusters, and restoration contractors, providing treatments, technical guidance, and reports based on UKAS-accredited laboratory data. This ensures claims are documented, verifiable, and progress efficiently.
BioSweep® can deploy treatments and carry out sampling promptly. Laboratory testing of samples typically takes 8–10 working days, after which we provide comprehensive reports based on data collected by UKAS-accredited testing methods. These reports help insurers, loss adjusters, and restoration teams verify remediation and progress claims efficiently.
We assist with claims related to mould, odours, smoke and fire damage, water damage, and other property contamination. Our treatments, sampling, and comprehensive reports based on UKAS-accredited laboratory data help insurers, restoration companies, and loss adjusters verify remediation effectiveness and support claim settlement.
The data generated by UKAS-accredited laboratory testing methods provides independent, verified evidence of treatment outcomes, confirming odour neutralisation and microbial suppression. While the reports themselves are prepared by BioSweep® UK, they are based on UKAS-accredited laboratory results, giving insurers and adjusters confidence in the accuracy and reliability of the documentation.
Our treatments neutralise odours, suppress mould, and protect surfaces post-treatment, making subsequent restoration work cleaner, safer, and more efficient. Coupled with reports based on UKAS-accredited laboratory data, restoration teams and insurers can proceed with confidence knowing remediation has been verified.
Yes. After completing our mould suppression, odour removal, and decontamination treatments, we carry out air and surface sampling using UKAS-accredited laboratory methods. The resulting data is used to create comprehensive reports that verify treatment success and are accepted by insurers, loss adjusters, and restoration companies.
Please note: Laboratory results typically take 8–10 working days. We plan sampling and reporting accordingly to ensure accurate, verified data for claims support.
Remediation (UK/US) - Another term used globally, meaning the process of correcting or reversing damage, such as mould remediation, fire remediation, or water damage remediation.
Mould Removal: Targeted treatment of mould affected surfaces to suppress microbial growth.
Mould Remediation: A comprehensive process including surface treatment, odour neutralisation, and post-treatment verification.
BioSweep specialises in both, providing professional decontamination services and odour removal alongside mould control.
Mould is ubiquitous and cannot be completely removed. BioSweep® suppresses mould growth and provides safe remediation solutions to restore indoor environments. Post-treatment sampling confirms reduced microbial activity.
Odour removal is the process of eliminating unpleasant smells from indoor environments caused by fire, smoke, water damage, mould, pets, or chemicals. BioSweep uses advanced gas-phase oxidation technology to neutralise odours safely and effectively.
Our odour removal services neutralise smells at a molecular level using advanced gas-phase oxidation technology. This includes smoke, fire odours, cooking smells, pet odours, VOCs, and other persistent odours. Treatments are safe, non-toxic, and eco-friendly, leaving no harmful residues.
BioSweep can treat a wide variety of odours and contaminants, including smoke, tobacco, cooking smells, pet odours, mould, bacteria, viruses, VOCs (volatile organic compounds), and fungal spores.
Yes. Our odour removal and decontamination services effectively treat odours resulting from fire, smoke, or soot. Post-treatment verification ensures odour reduction and safety, making properties suitable for reoccupation.
While BioSweep treatments significantly reduce microbial load and odours, long-term prevention depends on controlling moisture and dampness in the property. BioSweep protects and suppresses contaminants but cannot prevent mould from returning if environmental conditions allow it.
BioSweep provides professional decontamination, mould removal, and odour removal services for:
Homes and apartments
Offices and commercial spaces
Vehicles and marine vessels
Aviation interiors
Our treatments are scalable and safe for a wide range of environments.
BioSweep delivers professional odour removal, mould remediation, and decontamination services for properties affected by fire, smoke, and water damage. We provide detailed reporting and post-treatment validation for insurers, based on UKAS-verified laboratory results.
Awaab’s Law, introduced in October 2025, is UK legislation that requires landlords and housing providers to take swift action when damp and mould are reported in rental properties. The law is designed to ensure tenants live in safe and healthy homes by reducing exposure to mould-related health risks.
BioSweep UK provides mould removal, odour removal, and decontamination services to support landlords in addressing mould and damp issues quickly. Independent UKAS lab testing procedures and our reports help to demonstrate effective remediation. While BioSweep UK cannot fix structural dampness, our services are an important step in compliance.
Landlords, estate agents, housing associations, insurers, and restoration companies can use our services to document, mitigate, and manage damp and mould issues, demonstrating proactive action under the spirit of Awaab’s Law.
BioSweep UK provides professional mould inspection, odour removal, and decontamination services to help landlords, estate agents, and housing providers meet the intent of Awaab’s Law. While there are no regulatory “compliance standards” yet, our services include:
Air and surface sampling with independent UKAS-accredited laboratories.
Suppression of mould spores and odours using safe, eco-friendly processes.
Post-treatment sampling and reporting for verification and record-keeping.
While we are not typically first-in emergency responders, we provide rapid deployment to support insurers and restoration teams once initial clean-up has occurred.
Independent, UKAS-accredited testing provides verified evidence of air quality, surface contamination, and post-treatment results. This supports landlords and insurers in meeting obligations, protecting tenants, and documenting effective remediation.
Decontamination (UK/US) - This term is consistent in both regions. It refers to the removal or neutralisation of hazardous substances (e.g., bacteria, viruses, chemicals, smoke compounds) from air, surfaces, and materials.
Odours are caused by volatile organic compounds (VOCs) released by mould, fungi, or bacteria. BioSweep’s treatments neutralise these odours and suppress the source microorganisms.
BioSweep’s process suppresses mould spores, rather than eliminating mould entirely, because mould is present everywhere. Odour removal neutralises unpleasant smells at the source, restoring indoor air quality.
Microbial contamination refers to the presence of microorganisms such as mould, bacteria, or fungi on surfaces, in the air, or in materials, which can affect indoor air quality and hygiene.
Cleaning and reducing microbial, chemical, or odour contaminants in an environment.
BioSweep® UK offers a comprehensive range of sampling techniques:
Sterile Swab Testing: For mould, faecal matter, and combined bacterial sampling.
ATP Swab Tests: Rapid assessment of microbial contamination and cleaning effectiveness.
Air-O-Cell Air Sampling: Captures airborne spores and bioaerosols for laboratory analysis.
Tedlar Bag Air Sampling: Collects volatile organic compounds (VOCs) and odorous contaminants for lab testing.
All laboratory testing is conducted independently by UKAS-accredited labs. BioSweep® performs the sampling and compiles the results into detailed, professional reports.
UKAS (United Kingdom Accreditation Service) provides independent verification that laboratories meet strict quality and technical standards. BioSweep® relies on these accredited labs for accurate results.
Mould is a type of fungus that grows in damp or humid environments. It reproduces via spores, which can become airborne and contribute to odours or health issues if left unchecked.
Measures taken to suppress mould growth and restore safe indoor environments.
Post-treatment verification involves sampling and analysis after odour removal, mould remediation, or decontamination. BioSweep collects air and surface samples, which are analysed by independent UKAS-accredited laboratories. The results form the basis of our reporting to validate effective treatment.
Yes. After remediation or odour removal, we provide post-treatment sampling and UKAS-verified results to confirm safe, effective treatment outcomes.
BioSweep provides professional mould removal services; however, mould spores are naturally present in all buildings. Our treatments suppress and remediate mould growth, significantly reducing microbial activity and odours. All results are verified through post-treatment sampling by an independent UKAS-accredited laboratory.
Note: Complete elimination of spores is not possible. Ongoing moisture control and building maintenance are essential to prevent recurrence.
After treatment, the “Surface Defence®” protection can last for 9 to 12 months, continuously killing microbes, bacteria, and viruses on treated surfaces.
Cleaning is the process of removing visible dirt, dust, and other soils from surfaces, typically using a cloth, wipe, detergent, soap, or solvent.
While cleaning removes debris, it does not kill or fully eliminate bacteria or viruses. However, it is an essential first step before sanitising, disinfecting, or sterilising, as it improves the effectiveness of these processes.
Disinfecting kills or inactivates bacteria and viruses as specified on the product label. Disinfectants are the only products approved by the EPA (or relevant UK authorities) to kill viruses on hard surfaces.
Disinfecting is a key method to prevent the spread of infections and germs. For new or emerging pathogens, such as COVID-19, only disinfectants with emerging pathogen claims should be used. Approved disinfectants in the UK can be found via the Defra website.
Disinfectants can also be used on food contact surfaces, but they must contain food-safe chemicals. Disinfection is particularly important in hospitals, medical facilities, and high-risk environments.
These processes are complementary:
Clean first to remove dirt and debris.
Sanitise surfaces to lower bacteria to safe levels (optional in general spaces).
Disinfect to kill bacteria and viruses, especially in high-risk or post-contamination environments.
Surface Defence® is our proprietary antimicrobial treatment that suppresses microbial activity on treated surfaces. Protection typically lasts 9–12 months, though heavy cleaning, repainting, or high-traffic areas may reduce effectiveness. Reapplication is recommended in such cases.
Removal refers to physically taking away mould, odours, or contaminants from a property, surface, or material. It is a direct action aimed at eliminating the immediate problem.
Remediation is a broader process that includes removal but also addresses the underlying causes, prevents reoccurrence, and restores the environment to a safe, healthy condition. It often involves inspection, treatment, and post-treatment validation.
‘Mould’ is the standard UK spelling, while ‘mold’ is used in the US. Both refer to the same type of fungus.
‘Odour’ is the standard UK spelling, while ‘odor’ is used in the US. Both refer to a smell, whether pleasant or unpleasant