Question 1

What services does BioSweep UK provide?

Accepted Answer

BioSweep UK offers professional decontamination services, odour removal, and mould remediation for homes, commercial spaces, vehicles, marine, and aviation. We also provide post-treatment air & surface sampling and reporting, suitable for insurers, landlords, and restoration companies.

Question 2

Are BioSweep UK treatments safe and chemical-free?

Accepted Answer

Yes. BioSweep® treatments are safe, non-toxic, and eco-friendly. Our controlled process uses ozone and hydrogen peroxide to neutralise odours and suppress microbial growth. These reactive gases break down naturally and revert to oxygen, leaving no harmful residues behind. Once treatment is complete and the area is ventilated, the space is safe to reoccupy. We also assess and protect sensitive surfaces throughout the process.

Question 3

Are BioSweep services suitable for pets and families?

Accepted Answer

Absolutely. Our treatments are safe for humans and animals. All gases are ventilated after treatment, leaving no harmful residues. Areas are safe to reoccupy once treatment is complete.

Question 4

What does BioSweep not do?

Accepted Answer

BioSweep does not provide structural repairs, waterproofing, water extraction, or permanent damp-proofing. Our services focus on microbial suppression, odour removal, and surface protection; ongoing moisture control is the responsibility of the property owner or manager.

Question 5

How do you carry out sampling and testing?

Accepted Answer

We use standard air and surface sampling techniques, including:

• Swab tests
 • ATP swabs
 • Air-O-Cell air sampling (for spores and bioaerosols)
 • Tedlar bag sampling (for VOCs and odorous contaminants)

All samples are analysed by an independent UKAS-accredited laboratory. Results reflect the specific sampled areas only and cannot guarantee total elimination of spores throughout the property.

Question 6

Do you provide reports and verification?

Accepted Answer

Yes. We collect samples and send them to independent UKAS-accredited laboratories. BioSweep® prepares reports using this verified lab data, suitable for insurers, landlords, and restoration partners.

Question 7

How do BioSweep reports work?

Accepted Answer

BioSweep provides reports based on UKAS-accredited laboratory results. Our reports include:

• Laboratory-verified data for air and surface samples
 • Confirmation of odour suppression and mould control
 • Supporting documentation for insurers, landlords, and restoration companies

Question 8

How can I contact BioSweep UK?

Question 9

What areas does BioSweep UK cover?

Question 10

How can BioSweep® support insurers and loss adjusters?

Question 11

What is Claims Help?

Accepted Answer

Claims Help is BioSweep®’ UK support service for insurers, loss adjusters, and restoration companies. We provide expert guidance, professional sampling, and UKAS-accredited reporting to streamline mould, odour, and decontamination claims.

Question 12

What is the Insurance Claims Help Form?

Accepted Answer

The Insurance Claims Help Form allows insurers, loss adjusters, or restoration professionals to submit property and claim details to BioSweep®. Using this information, we provide tailored technical guidance, arrange professional sampling, and produce reports based on independent UKAS-accredited laboratory data to support remediation and insurance claims efficiently.

Question 13

How can BioSweep® help with insurance claims?

Accepted Answer

BioSweep® UK supports insurance companies, loss adjusters, and restoration professionals by providing professional mould and odour treatments, sampling, and UKAS-accredited laboratory testing methods. We use the verified data from these tests to produce comprehensive reports that confirm treatment effectiveness, streamline claims, and provide reliable documentation for all parties involved.

Question 14

Can BioSweep® work directly with insurers and loss adjusters?

Accepted Answer

Absolutely. We collaborate directly with insurance companies, loss adjusters, and restoration contractors, providing treatments, technical guidance, and reports based on UKAS-accredited laboratory data. This ensures claims are documented, verifiable, and progress efficiently.

Question 15

How quickly can BioSweep® UK support insurance claims?

Accepted Answer

BioSweep® can deploy treatments and carry out sampling promptly. Laboratory testing of samples typically takes 8–10 working days, after which we provide comprehensive reports based on data collected by UKAS-accredited testing methods. These reports help insurers, loss adjusters, and restoration teams verify remediation and progress claims efficiently.

Question 16

What types of claims can BioSweep® UK support?

Accepted Answer

We assist with claims related to mould, odours, smoke and fire damage, water damage, and other property contamination. Our treatments, sampling, and comprehensive reports based on UKAS-accredited laboratory data help insurers, restoration companies, and loss adjusters verify remediation effectiveness and support claim settlement.

Question 17

Why is UKAS-accredited testing important for insurance claims?

Accepted Answer

The data generated by UKAS-accredited laboratory testing methods provides independent, verified evidence of treatment outcomes, confirming odour neutralisation and microbial suppression.

While the reports themselves are prepared by BioSweep® UK, they are based on UKAS-accredited laboratory results, giving insurers and adjusters confidence in the accuracy and reliability of the documentation.

Question 18

How do BioSweep® UK treatments support restoration projects?

Question 19

Can BioSweep UK provide post-treatment verification for claims?

Question 20

What is remediation?

Accepted Answer

Remediation (UK/US) - Another term used globally, meaning the process of correcting or reversing damage, such as mould remediation, fire remediation, or water damage remediation.

Question 21

What is the difference between mould removal and mould remediation?

Accepted Answer

Mould Removal: Targeted treatment of mould affected surfaces to suppress microbial growth.

Mould Remediation: A comprehensive process including surface treatment, odour neutralisation, and post-treatment verification.

BioSweep specialises in both, providing professional decontamination services and odour removal alongside mould control.

Question 22

Do you remove mould completely?

Accepted Answer

Mould is ubiquitous and cannot be completely removed. BioSweep® suppresses mould growth and provides safe remediation solutions to restore indoor environments. Post-treatment sampling confirms reduced microbial activity.

Question 23

What is a mould inspection report?

Accepted Answer

A mould inspection report documents visible mould, moisture sources, and potential microbial risks. It provides a clear overview of your property and informs safe mould remediation strategies.

Question 24

Is a mould inspection report UKAS certified?

Accepted Answer

The report itself is not certified; however, any sampling undertaken is analysed by an independent UKAS-accredited laboratory, providing certified analytical data.

Question 25

Do I need a mould inspection report before remediation?

Accepted Answer

In many landlord, insurance, or commercial cases, an inspection report is recommended to define scope and support evidence-based remediation.

Question 26

How does a mould inspection report support remediation?

Accepted Answer

Where sampling is undertaken, results are analysed using UKAS-accredited laboratory testing methods, giving verified data to guide evidence-based mould remediation decisions.

Question 27

Who should get a mould inspection report?

Accepted Answer

Landlords, insurers, managing agents, and homeowners use inspection reports to plan remediation, support insurance claims, and maintain healthy, compliant properties.

Question 28

Can a mould inspection report prevent further damage?

Accepted Answer

Yes, it identifies mould and moisture risks early, helping property owners plan remediation to prevent additional contamination and structural issues.

Question 29

Why choose BioSweep® UK for mould inspection reports?

Accepted Answer

BioSweep® UK provides professional, independent reports backed by UKAS-accredited laboratory testing, giving confidence in remediation planning and property safety.

Question 30

What is odour/odor removal?

Accepted Answer

Odour removal is the process of eliminating unpleasant smells from indoor environments caused by fire, smoke, water damage, mould, pets, or chemicals. BioSweep uses advanced gas-phase oxidation technology to neutralise odours safely and effectively.

Question 31

What is odour removal and how does it work?

Accepted Answer

Our odour removal services neutralise smells at a molecular level using advanced gas-phase oxidation technology. This includes smoke, fire odours, cooking smells, pet odours, VOCs, and other persistent odours. Treatments are safe, non-toxic, and eco-friendly, leaving no harmful residues.

Question 32

What kinds of odours and contaminants can BioSweep treat?

Accepted Answer

BioSweep can treat a wide variety of odours and contaminants, including smoke, tobacco, cooking smells, pet odours, mould, bacteria, viruses, VOCs (volatile organic compounds), and fungal spores.

Question 33

Can BioSweep help with fire damage or smoke odours?

Accepted Answer

Yes. Our odour removal and decontamination services effectively treat odours resulting from fire, smoke, or soot. Post-treatment verification ensures odour reduction and safety, making properties suitable for reoccupation.

Question 34

Will mould or odours come back after treatment?

Accepted Answer

While BioSweep treatments significantly reduce microbial load and odours, long-term prevention depends on controlling moisture and dampness in the property. BioSweep protects and suppresses contaminants but cannot prevent mould from returning if environmental conditions allow it.

Question 35

What areas or properties can BioSweep treat?

Accepted Answer

BioSweep provides professional decontamination, mould removal, and odour removal services for:

• Homes and apartments
 • Offices and commercial spaces
 • Vehicles and marine vessels
 • Aviation interiors

Our treatments are scalable and safe for a wide range of environments.

Question 36

Do you handle fire, smoke, and water damage?

Accepted Answer

BioSweep delivers professional odour removal, mould remediation, and decontamination services for properties affected by fire, smoke, and water damage. We provide detailed reporting and post-treatment validation for insurers, based on UKAS-verified laboratory results.

Question 37

What is Awaab’s Law?

Accepted Answer

Awaab’s Law, introduced in October 2025, is UK legislation that requires landlords and housing providers to take swift action when damp and mould are reported in rental properties. The law is designed to ensure tenants live in safe and healthy homes by reducing exposure to mould-related health risks.

Question 38

Can BioSweep help landlords comply with Awaab’s Law?

Accepted Answer

BioSweep UK provides mould removal, odour removal, and decontamination services to support landlords in addressing mould and damp issues quickly. Independent UKAS lab testing procedures and our reports help to demonstrate effective remediation. While BioSweep UK cannot fix structural dampness, our services are an important step in compliance.

Question 39

Who can benefit from BioSweep’s services under Awaab’s Law?

Accepted Answer

Landlords, estate agents, housing associations, insurers, and restoration companies can use our services to document, mitigate, and manage damp and mould issues, demonstrating proactive action under the spirit of Awaab’s Law.

Question 40

How does BioSweep UK support Awaab’s Law?

Accepted Answer

BioSweep UK provides professional mould inspection, odour removal, and decontamination services to help landlords, estate agents, and housing providers meet the intent of Awaab’s Law. While there are no regulatory “compliance standards” yet, our services include:

• Air and surface sampling with independent UKAS-accredited laboratories.
 • Suppression of mould spores and odours using safe, eco-friendly processes.
 • Post-treatment sampling and reporting for verification and record-keeping.

Question 41

How quickly can BioSweep® UK respond to a property?

Accepted Answer

While we are not typically first-in emergency responders, we provide rapid deployment to support insurers and restoration teams once initial clean-up has occurred.

Question 42

Why is independent testing important?

Question 43

What is decontamination?

Accepted Answer

Decontamination (UK/US) - This term is consistent in both regions. It refers to the removal or neutralisation of hazardous substances (e.g., bacteria, viruses, chemicals, smoke compounds) from air, surfaces, and materials.

Question 44

Why is odour sometimes present with mould?

Accepted Answer

Odours are caused by volatile organic compounds (VOCs) released by mould, fungi, or bacteria. BioSweep’s treatments neutralise these odours and suppress the source microorganisms.

Question 45

What is the difference between odour removal and mould removal?

Accepted Answer

BioSweep’s process suppresses mould spores, rather than eliminating mould entirely, because mould is present everywhere. Odour removal neutralises unpleasant smells at the source, restoring indoor air quality.

Question 46

What is microbial contamination?

Accepted Answer

Microbial contamination refers to the presence of microorganisms such as mould, bacteria, or fungi on surfaces, in the air, or in materials, which can affect indoor air quality and hygiene.

Question 47

What is decontamination?

Accepted Answer

Cleaning and reducing microbial, chemical, or odour contaminants in an environment.

Question 48

What types of sampling do you provide?

Accepted Answer

BioSweep® UK offers a comprehensive range of sampling techniques:

• Sterile Swab Testing: For mould, faecal matter, and combined bacterial sampling.
 • ATP Swab Tests: Rapid assessment of microbial contamination and cleaning effectiveness.
 • Air-O-Cell Air Sampling: Captures airborne spores and bioaerosols for laboratory analysis.
 • Tedlar Bag Air Sampling: Collects volatile organic compounds (VOCs) and odorous contaminants for lab testing.

Question 49

Who carries out the laboratory testing?

Accepted Answer

All laboratory testing is conducted independently by UKAS-accredited labs. BioSweep® performs the sampling and compiles the results into detailed, professional reports.

Question 50

What is UKAS-accredited testing?

Question 51

What is mould?

Question 52

What is mould or mold remediation?

Question 53

What is post-treatment verification?

Question 54

Do you offer post-treatment validation?

Question 55

Do you remove mould completely?

Question 56

How long does the surface protection last after treatment?

Question 57

What is Cleaning?

Accepted Answer

Cleaning is the process of removing visible dirt, dust, and other soils from surfaces, typically using a cloth, wipe, detergent, soap, or solvent.
While cleaning removes debris, it does not kill or fully eliminate bacteria or viruses. However, it is an essential first step before sanitising, disinfecting, or sterilising, as it improves the effectiveness of these processes.

Question 58

What is Sanitising?

Accepted Answer

Disinfecting kills or inactivates bacteria and viruses as specified on the product label. Disinfectants are the only products approved by the EPA (or relevant UK authorities) to kill viruses on hard surfaces.
Disinfecting is a key method to prevent the spread of infections and germs. For new or emerging pathogens, such as COVID-19, only disinfectants with emerging pathogen claims should be used. Approved disinfectants in the UK can be found via the Defra website.
Disinfectants can also be used on food contact surfaces, but they must contain food-safe chemicals. Disinfection is particularly important in hospitals, medical facilities, and high-risk environments.

Question 59

How do cleaning, sanitising, and disinfecting work together?

Accepted Answer

These processes are complementary:

1. Clean first to remove dirt and debris.
2. Sanitise surfaces to lower bacteria to safe levels (optional in general spaces).
3. Disinfect to kill bacteria and viruses, especially in high-risk or post-contamination environments.

Question 60

What is Surface Defence® and how long does it last?

Accepted Answer

Surface Defence® is our proprietary antimicrobial treatment that suppresses microbial activity on treated surfaces. Protection typically lasts 9–12 months, though heavy cleaning, repainting, or high-traffic areas may reduce effectiveness. Reapplication is recommended in such cases.

Question 61

Removal vs Remediation

Accepted Answer

Removal refers to physically taking away mould, odours, or contaminants from a property, surface, or material. It is a direct action aimed at eliminating the immediate problem.

Remediation is a broader process that includes removal but also addresses the underlying causes, prevents reoccurrence, and restores the environment to a safe, healthy condition. It often involves inspection, treatment, and post-treatment validation.

Question 62

Is it mould or mold?

Accepted Answer

‘Mould’ is the standard UK spelling, while ‘mold’ is used in the US. Both refer to the same type of fungus.

Question 63

Is it odour or odor?

Accepted Answer

‘Odour’ is the standard UK spelling, while ‘odor’ is used in the US. Both refer to a smell, whether pleasant or unpleasant

Odour Removal, Mould & Decontamination – Hampshire & Nationwide