1. Why You Should Read This Policy

​

We take your privacy seriously. This Policy explains how we collect, use, and protect your personal data when you visit our website, use our services, or contact us.

​

For the purposes of UK GDPR and other applicable legislation, BioSweep UK Limited (“we”, “our”, “us”) is the data controller.

 
2. Personal Data We Collect

​

2.1 Information You Provide

​

We may collect personal data you provide directly to us, including:

• Name, email address, and phone number
• Payment details for bank transfers
• Feedback or enquiries submitted via forms, email, or other communication
 
Sensitive personal data may be requested occasionally, in which case we will explain why and how it will be used.

​

We may retain records of communications with you.

​

2.2 Information About Others

​

If you provide information about another person, you confirm that you have their consent to:

• Allow us to process their data
• Receive notices on their behalf
• Authorise data transfers where required
 
2.3 Information from Third Parties

​

We may receive information about you from third-party sources such as credit reference agencies to support our services.

​

2.4 Automatically Collected Information

​

We may automatically collect information about your device and use of the Website, including:

• Device type, IP address, browser type, and unique device identifiers
• Pages visited, time spent, clicks, scrolls, and navigation patterns
• Location data if you consent to certain features
 
3. Cookies, Analytics, and Third-Party Services

Our website is hosted on Wix, which provides website functionality, analytics, and optimisation tools. These may collect information about your use of the Website.

​

While we do not directly share your personal information with advertisers, Wix may process anonymised or aggregated data to:

• Deliver relevant content and improve website performance
• Provide marketing insights and optimisation services
• Analyse overall visitor trends
 
Some of these services may use cookies, tracking pixels, or similar technologies. You can manage or disable cookies via your browser. For details on Wix’s privacy practices, see their Privacy Policy.

 
4. How Your Personal Data Will Be Used

​

We use personal data for purposes including:

• Identifying you and managing communications
• Administration and service delivery
• Fraud prevention and security
• Customer profiling to improve services
• Marketing communications (with consent)
• Research and statistical analysis
• Customising content on the Website
 
Lawful Basis for Processing

​

We process your data on the basis of:

• Your consent
• Performance of a service contract
• Compliance with legal obligations
• Legitimate interests (e.g., providing secure and efficient services)
 
5. Marketing and Opting Out

​

With your consent, we may contact you via email, post, or phone regarding:

• Products, services, promotions, or special offers
• Market research or service improvements
 
You can opt out at any time by:

• Clicking “unsubscribe” in emails
• Contacting us at info@biosweep.co.uk
 
6. Disclosure of Your Personal Data

​

We may share personal data with:

• Service providers supporting our operations
• Regulatory or law enforcement authorities if required by law
• Business partners for marketing purposes, with your consent
 
7. Data Security

​

We implement technical and organisational measures to protect your personal data, stored on secure servers.

Payment details are not stored by BioSweep.

 
8. Transfers Outside the EEA

​

We may use third-party processors outside the EEA. We ensure appropriate safeguards are in place, including adherence to binding corporate rules or Privacy Shield standards where applicable.

 
9. Your Rights

​

You have rights under UK GDPR, including:

• Access, correct, or erase personal data
• Restrict or object to processing
• Withdraw consent at any time
• Data portability (receive your data in structured format)
 
Requests should be sent to info@biosweep.co.uk with proof of identity.

 
10. How Long We Keep Your Data

​

We retain personal data only as long as necessary to:

• Fulfil the purpose it was collected
• Comply with legal obligations
• Until you withdraw consent
 
11. Monitoring

​

Communications with us may be monitored or recorded for quality assurance, training, and fraud prevention purposes.

 
12. Keeping Your Information Safe Online

​

For guidance on protecting your information and devices, visit Get Safe Online.

 
13. Contact Us

​

For questions, concerns, or data access requests:

Email: info@biosweep.co.uk
Address: BioSweep UK Ltd, Unit 6C The Wren Centre, Westbourne Road, Emsworth, Hants, PO10 7SU

 
14. Changes to This Privacy Policy

​

We may update this Policy periodically. Please review it regularly to stay informed.

 
15. Regulatory Authority

​

For complaints or guidance, contact the Information Commissioner’s Office (ICO): https://ico.org.uk